your real world problems
Our Clients
Defence
User Perspective works on projects related to UK defence which are often highly confidential. The nature of the work lies within the security domain, including human behaviours in differing environments, control rooms, Gold Silver and Bronze command communications and the collection of data and evidence to inform decision making.
Seeing, Deciding & Acting
Control Panel Design in Security Specific Locations
Project Overview
This report presented a meta-analysis of our experience and findings from many projects in control rooms in multiple domains and with Commanders from bronze, silver and gold level. This ‘real world’ data was compared and contrasted to available scientific research in order to distil the multi layered knowledge into a short guide to human performance in the Commander’s domain. Primarily the report aimed to support the Commander by providing guidelines for the effective control of situational awareness via tools, processes and training in order that he may SEE, DECIDE and ACT effectively. We further sought to understand the effects of what has been seen; the decisions made; and the actions that followed; through feedback designed to continually help improve a Commander's ability to respond in a crisis situation.
